Frequently Asked Questions
Everything you need to know about your BootBuddy® experience.
How do I determine the right size for my boots?
We recommend referring to our comprehensive size guide located on each product page. Our boots generally run true to size, but if you are between sizes, we suggest sizing up for the most comfortable fit.
What is your return policy for footwear?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are clean and free of scuffs to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are BootBuddy® products made from genuine leather?
Yes, we pride ourselves on using premium, ethically sourced genuine leather and high-quality sustainable materials to ensure durability and style.
Do you offer a warranty on your boots?
Every pair of BootBuddy® boots comes with a 6-month limited warranty covering manufacturing defects in materials and workmanship.
How should I care for my boots to make them last?
To maintain the longevity of your boots, we recommend using a leather conditioner every 3 months and avoiding prolonged exposure to direct heat or moisture.